Terms & Conditions

Terms, Conditions, and Rental Agreement

Neida's Event Decor

1. Retainer Fees & Payment Schedule

Non-Refundable Retainer: A 50% non-refundable retainer fee is required at the time of booking to secure your event date and reserve our specialty inventory. Dates and items will not be held without a paid retainer.
Final Balance Deadline: The remaining 50% balance is due exactly seven (7) calendar days prior to your event date.
Late Payment Forfeiture: If final payment is not received by this deadline, your booking will be automatically cancelled, your scheduled date will be released, and your retainer will be permanently forfeited.

2. Accepted Payment Methods

Payment Processing: We securely accept major credit cards and debit cards processed through Stripe.
Direct Transfers: We accept direct electronic bank transfers via Zelle and Stripe.
Clearing Funds: The Client agrees that all final payments must be completely cleared into Neida's Event Decor account by the seven (7) calendar day deadline.

3. Cancellation and Credit Policy (No Cash Refunds)

Strict No-Refund Policy: All payments made to Neida's Event Decor including the initial 50% retainer fee and any subsequent final balances are strictly non-refundable.
1-Year Credit Conversion: If you must cancel or postpone your event, no cash refunds will be issued. Instead, your paid funds will be converted into a store credit valid for exactly one (1) year (365 days) from your original event date.
Credit Expiration: The new event date must be booked and executed within this 12-month window, subject to our current calendar availability. If it is not used within one year, the credit expires and all funds are permanently forfeited.

4. Weather, Material Protection, & Postponement Policy

Our custom props, marquee letters, and backdrops are handcrafted from premium wood and are highly sensitive to moisture, precipitation, and high winds.

Mandatory Indoor Moving Triggers: We will officially deny outdoor installation of any wooden props, marquee letters, backdrops, or balloon decor if local meteorological reports indicate a 30% or higher chance of precipitation, sustained winds of 15 mph or higher, or wind gusts reaching 25 mph or higher during your setup window.
Client Obligations: If weather threatens our inventory, you have two choices:
1. Move Indoors: Relocate the setup to a fully covered, indoor space at the same venue.
2. Reschedule: Postpone the installation and transfer the balance to a new date within the 1-year credit window.
Mandatory 48-Hour Notice: Any request to postpone your event or move it indoors must be submitted to us in writing at least forty-eight (48) hours prior to your scheduled delivery or setup time.
Late Notification Forfeiture: Cancellations or postponement requests made less than 48 hours before setup will result in the immediate forfeiture of your 50% retainer, as our team has already allocated inventory, prepped balloons, and loaded delivery vehicles. No store credit will be issued for late notices.

5. Inventory Care & Damage Liability

Client Responsibility: Once our wooden backdrops, props, marquee letters, and lighting are installed and accepted on-site, the client assumes full responsibility for their care until our team returns for pickup.
Equipment Damage Fees: The client will be billed for the full repair or replacement cost of any inventory that is broken, structurally damaged, heavily stained, or deeply scratched by guests, venue staff, or weather during the event.
Marquee Light Bulbs: A flat fee of $15 per bulb will be charged if any marquee light bulbs are broken, cracked, or missing upon pickup.
Safety & Supervision: For safety and to prevent structural damage, no individuals (including guests, children, vendors, or venue staff) shall be allowed to climb on, hang from, sit on, or play near our heavy wooden backdrops, marquee letters, and props. The Client is solely responsible for monitoring and enforcing this safety standard throughout the duration of the event.

6. Inspection Timeline & Billing

7-Day Post-Event Review: Our team will thoroughly clean and inspect all returned wooden structures, hardware, and electrical components within seven (7) calendar days following your event.
Itemized Damage Invoicing: If any damages are discovered during this 7-day inspection window, we will issue an itemized invoice detailing the repair or replacement costs, accompanied by photographic evidence of the damage.
Payment Deadline: Payment for any assessed damage is due within seven (7) business days of the invoice date.

7. Limitation of Liability

Safety Indemnification: Neida's Event Decor is not responsible or liable for any personal injuries, accidents, or property damage caused by the misuse, tipping, or handling of our rented inventory by the client, guests, or venue staff after setup is completed.