Booking Details & Disclaimers

Taxes, Service, and Processing Fees: All listed rental and service prices are subject to applicable state and local sales taxes, a 15% - 30% non-refundable service fee which covers on-site setup, installation labor, and custom design prep), and separate delivery fees.

All taxes, service fees, processing fees, and delivery fees are strictly non-refundable once paid, as they cover immediate administrative costs, asset allocation, logistics scheduling, and date reservation.

Proposal Expirations: Receipt of an initial quote or proposal does not guarantee pricing or hold availability for your event date. Prices are valid for 14 days from the invoice issue date. Your event date is only securely booked once your 50% non-refundable retainer has cleared.

Holiday Premium Fees: Events booked on major holidays, holiday weekends, or holiday eves (including New Year's Eve/Day, Memorial Day weekend, Independence Day, Labor Day weekend, Thanksgiving, and Christmas Eve/Day) are subject to a 15% to 30% holiday premium surcharge. This fee directly covers increased holiday staff wages, overnight labor, and high-demand inventory allocation.

Oxidization: When latex balloons are outdoors, sun and air cause them to naturally oxidize, developing a velvet-matte finish. This is standard and not a product defect.

Popping Hazards: We use premium-grade professional latex and foil balloons. However, we are not responsible for balloons that pop after our team finishes installation and departs the venue (due to guest contact, rough walls, or extreme heat).

Latex-Free Options: For strict allergy-safe venues, we offer 100% latex-free installations using foil/mylar balloons exclusively. Please notify us at least 14 days prior to your booking.

Dedicated Outlets: All lighted marquee rentals and curtain lights require a grounded outlet within 50 feet of the setup area.

Circuit Sharing: To avoid blown fuses, our lighting rentals cannot share an active circuit with high-power vendor gear like DJ sound systems or catering heating elements.

Heavy Deliveries: Because our custom backdrops, props, and marquee letters are crafted from solid wood, we require a clear, flat path from the loading dock to the setup space.

Elevator Access: If your event is not on the ground floor, the venue must feature an accessible elevator. Our team cannot carry heavy wooden panel structures up flights of stairs.

Setup Window: Due to the detailed, custom nature of our setups, we require a standard 3 to 4-hour window on-site to fully execute your designs. 

Short-Window Premium Fees: If your venue permits a setup window shorter than our 3 to 4-hour standard, additional rush fees will apply. This extra cost covers the logistics of bringing out a larger crew to guarantee your custom setup is completed safely and on schedule.

Promotional Photos: We reserve the right to photograph and video our completed installations prior to your event start time for use in our social media, portfolio, and marketing. Please let us know in advance if your event requires total privacy.​​​​